Privacy Policy

Effective date: March 4, 2026

This Privacy Policy explains how Simpatico Bikes (“we”, “our”, “us”) collects, uses, stores, and shares personal information when you use our website, configurator, and related services.

1. Who We Are

Simpatico Bikes designs and sells custom bicycles and related services. If you have any privacy questions or requests, contact us at [email protected].

2. Information We Collect

Depending on how you interact with us, we may collect:

• Contact details: name, email, phone, billing/shipping address.
• Order and account information: products configured, order history, payment status, support history.
• Bike fit inputs: sizing and fit-related entries you provide (for example height, inseam, arm length, shoulder width, riding preferences).
• Technical and usage data: IP address, device/browser data, pages viewed, referral source, events, and cookie preferences.
• Communications: messages submitted through forms, test ride/contact requests, and support conversations.

3. How We Collect Information

• Directly from you (checkout, forms, account creation, configurator use).
• Automatically via cookies and similar technologies.
• From trusted service providers that help us run payments, analytics, communications, and advertising.

4. Why We Use Information

We use personal information to:

• Operate and secure the website and services.
• Process orders, payments, delivery, warranty, and after-sales support.
• Generate and manage bike configuration, fit recommendations, and saved builds.
• Respond to enquiries and provide customer support.
• Measure and improve website performance, products, and customer experience.
• Send service communications and, where allowed, marketing communications.
• Comply with legal obligations and prevent fraud or abuse.

5. Cookies and Consent

We use essential cookies for core site functions and optional marketing/analytics cookies only according to your consent preferences. You can change your preference any time via Cookie Settings in the site footer.

6. Sharing of Information

We may share information with service providers that help us run our business, such as:

• Hosting and infrastructure providers.
• Payment processors and order systems.
• Analytics and advertising platforms (subject to your consent where required).
• Email and customer support tools.

We do not sell your personal information for money.

7. International Data Transfers

Some providers may process data outside your country. Where this occurs, we use contractual and operational safeguards designed to protect your personal information.

8. Data Retention

We retain personal information only as long as reasonably necessary for business, legal, tax, warranty, fraud-prevention, and operational purposes.

9. Security

We use reasonable technical and organisational measures to protect personal information. No internet transmission or storage system is completely secure, but we work to maintain appropriate safeguards.

10. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or restrict use of your personal information, and to opt out of certain marketing activities. To make a request, email [email protected].

If you are in Australia and believe your privacy complaint has not been resolved, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Third-Party Links

Our site may contain links to third-party websites. Their privacy practices are governed by their own policies, not this one.

12. Changes to This Policy

We may update this policy from time to time. The latest version will be posted on this page with the effective date above.

13. Contact

Email: [email protected]